Subprime home equity lender specializing in the origination, purchase, sale and servicing of residential mortgage loans.
Projects
Business analysis and technical writing for legacy mortgage system (Empower) to comply with the Sarbanes-Oxley Act of 2002:
- System infrastructure and process diagram development
- System interfaces/data mapping identification and diagramming
- Maintenance/audit guide creation for approximately 12 systems covering system implementation, backup, recovery, maintenance and monitoring, user accounts, escalation, and troubleshooting details
- Network operations and help desk procedure and guide development to support disaster recovery/business continuity plan
- SalesForce (CRM) system implementation and supporting documentation development
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2006 - 2007
encorecredit.com
Samples excluded due to proprietary content.
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